Privacy Policy

Last updated: 21st May 2026

Introduction

This Privacy Policy explains how Budelo Ltd (“Budelo”, “we”, “our”, or “us”) collects, uses, stores, and protects personal information when you use the Budelo platform, including the Budelo mobile application, website, and related services (collectively, the “Services”).

By using the Services, you acknowledge that your information may be processed in accordance with this Privacy Policy.

About Budelo

Budelo Ltd provides business administration and payment facilitation tools designed for sole traders and small businesses operating within the United Kingdom.

If you have questions regarding this Privacy Policy or your personal information, please contact us using the details provided at the end of this document.

Information We Collect

We may collect and process the following categories of information.

Account Information

• Name
• Email address
• Phone number
• Business/company name
• Address details

Customer & Business Data

Information you choose to store within the platform, including:

• Customer names
• Customer contact details
• Appointments & business records

Payment Information

Payments processed through Budelo are handled securely by Stripe. Budelo does not store full payment card details on its own servers.

We may receive limited transaction-related information from Stripe, including payment status, transaction identifiers, and billing-related metadata necessary to operate the Services.

Device & Technical Information

We may automatically collect:

• Device type
• Operating system
• App version
• IP address
• Diagnostic information
• Usage information

Location Information

With your permission, the app may collect location information to support features such as:

• Address searching
• Location-based services
• Mapping functionality

Authentication Information

Where enabled on your device, biometric authentication (such as Face ID or fingerprint login) may be used for sign-in convenience.

Biometric information itself is not stored or processed by Budelo Ltd.

How We Use Your Information

We use your information to:

• Provide and maintain the Budelo platform
• Create and manage user accounts
• Process payments and subscriptions
• Provide customer support
• Provide mapping and address services
• Maintain platform security
• Improve app functionality and performance
• Comply with legal obligations

We do not sell your personal information.

Legal Bases for Processing

Under UK GDPR, we rely on the following legal bases:

• Performance of a contract
• Legitimate interests
• Compliance with legal obligations
• Consent (where required, such as location permissions)

Third-Party Services & Processors

We use trusted third-party providers to operate our services, including:

• Stripe — payment processing
• MongoDB Atlas — database hosting
• Heroku — backend hosting
• Vercel — website hosting
• Resend — transactional email delivery
• Google Maps Platform — mapping and location services
• Ideal Postcodes — address lookup services

These providers may process personal data on our behalf in accordance with their own privacy policies and applicable data protection laws.

Data Storage & Security

We implement reasonable technical and organisational security measures designed to protect your information against:

• Unauthorised access
• Accidental loss
• Misuse
• Alteration;
• Disclosure.

However, no online service can guarantee complete security.

International Data Transfers

Some third-party providers we use may process or store data outside the United Kingdom.

Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place in accordance with UK data protection laws.

Data Retention

We retain personal data only for as long as reasonably necessary:

• To provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Users may request deletion of their account and associated personal data by contacting us at [SUPPORT EMAIL].

Your Rights

Under UK GDPR, you may have rights including:

• Access to your personal data
• Correction of inaccurate information
• Erasure of your data
• Restriction of processing
• Objection to certain processing
• Data portability.

To exercise your rights, contact us at [SUPPORT EMAIL].

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

Cookies

Our website may use essential session cookies required for functionality, authentication, and security.

We do not currently use advertising or marketing cookies.

Push Notifications

The Budelo mobile app may send operational notifications related to:

• account activity
• reminders
• payments
• platform updates

You can manage notification permissions through your device settings.

Third-Party Links

Our services may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party services.

Changes to This Policy

We may update this Privacy Policy from time to time.

Updated versions will be posted on our website and within the app where appropriate.